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Photo of Helena Iacobaeus

Helena Iacobaeus

Postdoc

Society is becoming increasingly digitalized, and that changes our perceptions of what a citizen needs in order to be able to be active in civic life. My thesis is about digital exclusion and how it relates to social exclusion in a broader sense.

Democracy and digital exclusion

My research examines how democracy is affected by an increasingly digitalised and politicised society. I study both digital exclusion and the efforts of public officials to promote digital inclusion, as well as the pressures and politicisation faced by library staff. Through this research, I shed light on the conditions for citizen participation and public officials鈥� ability to uphold democratic values.

The development of democracy in a digital and politicised era

My research has two main strands. The first focuses on digital inclusion, while the second examines the pressures and politicisation faced by library staff.

Pressure and politicisation in libraries

Pressure and politicisation affecting public officials are growing problems in several areas of the public sector. This is concerning, particularly if it causes officials to change their decisions or refrain from providing certain information or services. Libraries are guided by democratic and educational missions but there are signs that they are facing pressure from both members of the public and political actors. When library staff are subjected to pressure, it can be difficult to maintain an arm鈥檚-length relationship between administration and politics. By studying, drawing attention to and encouraging discussion of tendencies towards pressure and politicisation, I aim to contribute actively to transparency and professionalism in the library sector. This research is conducted within the research programme 鈥淧ublic Institutions at Arm鈥檚 Length: Guarantors of the Survival and Development of Democracy鈥�.

Digital exclusion

Our society is becoming increasingly digitalized, while many people rarely or never use the internet. What does this imply for their sense of participation in society more broadly? I study digital inclusion through case studies of how frontline public officials - so-called street-level bureaucrats - perceive their discretion and their roles when working to promote citizens鈥� digital inclusion. To provide a broader perspective, I have studied public officials from several areas of the public sector, including schools, healthcare and libraries.

Publications

2026

Helena Iacobaeus, Aliaksei Kazlou, Daniel Toll, David Ekholm (2026) (Report)
Helena Iacobaeus (2026) (Other)

2025

Carl-Johan Sommar, Helena Iacobaeus, Elin Wihlborg, Are Vegard Haug (2025) Electronic Government: 24th IFIP WG 8.5 International Conference, EGOV 2025, Krems, Austria, August 31 鈥� September 4, 2025, Proceedings, p. 3-18 (Chapter in book)
Ahmed Kaharevic, Helena Iacobaeus, Mariana S. Gustafsson (2025) Proceedings of the Annual Hawaii International Conference on System Sciences, p. 2237-2247 (Conference paper)
Helena Iacobaeus (2025) (Doctoral thesis, comprehensive summary)

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